REFUND POLICY


What is your cancellation policy?
You may cancel your order provided we have not initiated production for your order or dispatched the relevant products to you. To do this you must notify us by sending an email to hello@beachposterprints.com. We custom print and frame each piece just for you so are unable to make adjustments once we begin the printing/framing process.
What is your return policy? 
Due to the diversity and size of our offering, we do not pre-print any stock, so every piece is printed on demand and made custom to order.  Please note that we do not hold inventory. As a result, we are unable to accept returns and exchange art pieces. We regret to inform you that we cannot offer refunds, credits, or replacements unless the product arrives damaged. 
 
Damages and issues 

Upon receiving your order, please carefully inspect the items. If you discover any defects, damages, or if you have received an incorrect item, kindly notify us promptly. This will allow us to assess the situation and take corrective action.
In the event that your order arrives in a damaged condition, please contact us at your earliest convenience. Include clear photographs of both the damaged product and the packaging, both inside and outside, even if the packaging appears undamaged. You can reach us via email at hello@beachposterprints.com. Once we receive the images of the damaged items and packaging, we will proceed with your request. Please refrain from returning the damaged products to us independently.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@beachposterprints.com.